HP Photosmart 7510 – Can’t eFax, Bogus “not connected to a network message”

October 7, 2012 2 comments

NOTE: I referred to these posts for guidance on troubleshooting this issue:

Two things listed to try, either by themselves or in conjunction with each other are:

1) Turn the ePrint Service off then on again (weird I know, but remember the most common fix for MS Windows computers is to restart the machine) and

2) Use manual DNS addresses as and for Preferred and Alternate DNS’s, respectively.

I tried both of these and there was no change in my issue. The isssue, BTW, for me personally is that I have apparently successfully registered with the eFax service via my printer (HP Photosmart 7510 e-All-in-One Printer – C311), but it always hangs when “Sending eFax“. The it returns the message:

yellow warning exclamation inside triangle yield signNo Connection
Your printer is not connected to a network. Touch Try Again to attempt to send the fax again. Touching Cancel will abandon the current fax.

Also … do you have to prefix a 1 in the USA to send a fax? Maybe that’s the issue??

UPDATE: Nope, tried prefix with a 1 and that didn’t help either. Same error.

3) I also registered my HP ePrint mobile printing at  ePrintCenter says “connected” and “ready“.  Tried refreshing the printer then retried faxing again, only to receive the same error noted above.

I don’t know what else I can do with this as I have investigated various blog posts for a good answer, … unfortunately none of the answers provided helped my situation. If anyone has any knowledge of this issue I’d love to hear what your experiences have been … just post your responses below. Any help is appreciated because I’m stumped on this one friends!