Home > .Of Interest, Tech & Nerd News, Telephony & Communications > Disconnected: a first-hand look at Sprint’s customer abuse (updated) | Ars Technica

Disconnected: a first-hand look at Sprint’s customer abuse (updated) | Ars Technica

This is an older article, but I’ve been having some trouble with Sprint lately and wanted to reblog this because it is a good precursor to post I’m probably going to write soon if things don’t change.

Randomly Mental ™

Disconnected: a first-hand look at Sprint’s customer abuse (updated)

Surely no one needs to call Sprint customer service 90 times in six months? …

by Jon Stokes – July 13 2007, 8:45am PDT

Sprint got into hot water last week when word began to trickle up the media food chain that the company is booting customers who roam too much (including soldiers stationed in no-service zones) or who call customer service too many times. If you caught the media coverage of this story in everything from the Wall Street Journal to a segment last night on CNN, then you probably noticed a common theme in the online responses and “man on the street” interviews—indeed, you may have had this reaction yourself: booting American soldiers at West Point for excessive use of the “free roaming” service is a big no-no, but anyone who calls customer service 90 times in six months deserves…

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  1. September 13, 2012 at 11:32 am

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